Here at Yumi Nutrition we pride ourselves on excellent customer service.
We know that you don't want to wait days for your order to arrive. That's why we send every order within the USA Mainland by UPS or USPS. Which means that, all being well, you should receive your parcel the following working day after it has been dispatched or within 5 days.
However, although we promise to dispatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. Parcels sent to Alaska, Hawaii, Puerto Rico, Guam, the rest of North America, and the rest of the world will usually take a little longer to arrive.
How will my parcel be sent US mainland?
Based upon the weight of your item(s) you will have three options for your postage either Standard Postage, Second or First Class Shipping postage.
Standard postage is FREE dependent on the weight and size of your order and will be sent by USPS and should take 2 - 4 working days for delivery. Should the item not arrive within this timescale please contact us.
Standard Postage for multiple orders or large items will be sent using a courier and should take 2 - 3 days for delivery.
First class expedited shipping postage cost $3.99 (on orders before 3pm) - items will be sent using UPS Priority (please note they do not deliver on a Sunday).
How will my parcel be sent to Alaska, Hawaii, Puerto Rico, or Guam?
Postage cost Free (smaller items) these will be sent by USPS or UPS, and should take 3 - 4 working days for delivery. Should the item not arrive within this time scale please contact us.
How will my item(s) be sent to the rest of North America?
All International items will be sent using Royal Mail.
Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.
How will my item(s) be sent Rest of the World?
Shipping to the rest of world will be done via Royal Mail Air Mail. Shipping can take up to a month to arrive for some countries and locations.
Please note we have made every effort to make our shipping charges as accurate as possible, however occasionally the amount charged may be insufficient to cover the cost. If this is the case you will be given the opportunity to either pay the additional amount or alternatively we can cancel your order and issue a full refund.
How will I know when my order has been dispatched?
When your order has been dispatched you will receive an e-mail notification advising of this.
Help! I haven't received my parcel, what should I do?
Contact us - we will do anything we can to help. If an item sent by USPS or Royal Mail has not been received it can often be found at the local sorting office awaiting collection. If not, the USPS or Royal Mail has a specific procedure that we can follow in the event of a missing parcel.
If your order has been dispatched with UPS then we can track and trace it using their online system.
For deliveries to North America and the Rest of the World, if your item is not collected and is returned to us then we will issue a refund minus the cost of postage to Yumi Nutrition. If not received, these items will not be deemed to be missing until two weeks have passed.